The UK's communications regulator, Ofcom, has taken a significant step by formally backing a complaint from a local council about Royal Mail's consistent failure to meet its legally required delivery targets. The regulator's decision follows extensive reports from residents of persistent delays, missed deliveries, and unreliable service, particularly affecting first-class mail. In one area, Peterborough, residents have described the situation as a major disruption, with vital letters—including medical appointments, legal documents, and financial statements—arriving late or not at all, severely impacting daily life and local businesses.
Ofcom's action validates the local authority's concerns that Royal Mail is not fulfilling its universal ...